11/6/2023 0 Comments Hoppa transfers![]() My only recommendation is that Hoppa put important information in the main body of the email or preferably text passengers the pick up time and location. We shared a car with another couple and the journey was fine. He was polite and courteous which is the reason I am giving three stars. We found one and was informed of our pick up time which was ok but we didn’t really want the hassle of doing this on holiday.The driver came on time and walked to our hotel as we were on a narrow side street. I reread the email but couldn’t find anything, however there were two attachments at the bottom that I had tried to open previously and they wouldn’t open so I can only assume the directions were in one of these.įor the return journey, we had no details of our pick up time so we had to search through Hoppa website to find a contact number. I explained the situation and he told me that instructions were in the email. He was quite abrupt and told me that they had been waiting for us. On the journey another member of staff from Hoppa called me, presumably from the office. The driver rang me but due to the language barrier we couldn’t understand each other so we had no alternative other than to use a random bus going to Barcelona and use google maps to find our destination. We couldn’t find anything and we couldn’t get back into the airport to ask as it was early morning and it appeared to be closing. We followed the signs to buses, expecting to find a kiosk outside or a line of transfer buses. Unfortunately we hadn’t realised how big Barcelona airport is. We booked Hoppa from Barcelona after receiving an email offering 10% discount. We would recommend Yellow Fish for Portugal - Good company Very dissapointed as we have used Hoppa before and been usually good but it was a rip off and would advise to not use as they don't answer the phone, don't give refunds and try get money from you. We rung the vehicle provider before our travel to Faro who said that Hoppa are letting people book 1 taxi and then when people arrive to the airport are being asked to pay to upgrade to an 8 seater due to the covid restrictions so trying to get more money out of customers when they arrive at Faro airport. We then had to pay extra for an 8 seater but when we got to Portugal itself, other taxis would allow 3 people in 1 car. We were told to pay extra to book another taxi or pay for an 8 seater car for 3 of us. However we then got an email the following day that due to Covid restrictions 3 people could not get into a 1 vehicle taxi. ![]() Having had to cancel a holiday in April 2020 we asked several times for a monetary refund and they would only give hoppa credit and then we rebooked for Portugal in September 2020 and we booked a transfer for 4 people in 1 vehicle at Faro Airport and paid extra money for the transfer we were told the booking was accepted and got a confirmation of booking. As for complaining, Hoppa seem to have made art form of not paying any compensation/refunds - if things go wrong (as they certainly appear to) their customer service is zero. On trawling through Hoppa's TrustPilot/Trip Advisor reviews over the last 6 months, it appears that my experience is not uncommon - wish I checked this before booking. ![]() No automated acknowledgment sent and still no reply of any sort. I was forced to use street taxi instead.Ģ4 hours has now elapsed since I submitted a formal complaint to Hoppa in their clunky complaints website. By this time I am now 30 minutes late and with a 40 minute drive to the airport I was in danger of missing my flight. ![]() I called the help number who kept me on the line for over 20 minutes eventually claiming the transport was allegedly stuck in traffic and would be another 10 minutes. On the return, the transport didn't turn up at the allocated time. For my arrival transfer in Gran Canaria I booked and paid for a Mercedes and/or Sedan - 20euros more expensive than standard saloon.
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